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Our Policies
Billing and Use
End-User Dial-up Accounts
Since most end-users sign up for dial-up service over the phone or on-line and pay via credit card, we bill according to the account anniversary date. Therefore, you can assume that we will debit your credit card once a month for service every 30 days from the initial date that service was established (herein referred to as your BILLING DATE). The normal service appears on your credit card as “Mango Bay Communications, Inc”. The initial charges may include a setup fee.
If you have not signed up with us as part of a promotion, you can cancel your dial-up service by notifying us before your billing date (this does not in any way absolve you of any contractual obligations that you specifically have entered with us). If you do not cancel your dial-up service via email or phone 24 hours PRIOR to your BILLING DATE, your credit card will be charged the normal monthly, quarterly or annual fee. If you cancel service in the middle of the service period, you will have access to your account for the remainder of the period. Refunds will not be issued for any reason. At that point, you may elect to keep the service active for the time period for which you have paid or cancel as of that date.
If you have signed up at part of a promotion, see the individual promotion’s information page for specific billing details. Again, this policy is in effect for dial-up accounts only. Other services have other policies that will be enforced accordingly. If your credit card is declined, we will attempt to contact you. You have the option of making the payment in person at our location or providing an alternate credit card. Please note that once your card has been declined, we will suspend service and apply a $25 late fee. If your account is not current within thirty (30) days, the account will be closed and we will begin collection attempts. Mango Bay has and will take all account holders that are 60 days over due to the Parma Municipal Court, Small Claims Division, in Parma, Ohio.
NON-USE OF OUR SERVICES DOES NOT CONSTITUTE CANCELLATION AND THE ACCOUNT HOLDER IS RESPONSIBLE FOR ALL CHARGES UNTIL A CANCELLATION CONFIRMATION HAS BEEN ISSUED.
We never like to lose a customer. However, to cancel your account, send an email, call, write or visit our office. Our representative will give you a confirming cancellation code via email. If you do send email, do not assume that we have received it! Please call our office to confirm. Also, to better service our customers, please let us know why you chose to cancel.
Corporate Account Holders and Invoiced Customers
Corporate accounts and some individuals commonly elect to be invoiced for our services. We generate invoices on a monthly and quarterly basis. Mango Bay reserves the right to choose the billing cycle. However, we will accept certain requests. Be advised that pricing and discounts are usually combined with contractual agreements. Cancellation of an account that was opened as a result of an offer with reduced pricing may result in the full amount of the contract due upon cancellation. Please refer to your contract. The top of every invoice details the service period, account number, invoice date and payment due date. Payment MUST BE RECEIVED BY THE INDICATED DUE DATE. If payment is not received by the indicated due date, the account will be assessed an automatic $25 late fee, plus 1.5% per month interest of the outstanding balance. There is a $25 fee for insufficient funds/returned checks. Accounts that are over 30 days overdue are subject to immediate suspension and/or termination and collection proceedings. No refunds of any kind will be issued.
NOTE: Invoice billing is on a 30 day in advance billing cycle. Credit card billing is billed actual time for monthly charges only. All payments must be is U.S. dollars by cash/check and prices indicated for all services reflect a cash discount.
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FAQ
Frequently Asked Questions
I need a website, where do I begin?
You can either complete our online RFQ or you may call Mango Bay at 1-888-35MANGO and ask for one of our sales representatives. From there we will setup a meeting to assess your needs and put together an analysis, formal proposal, along with a design concept of what your website could look like.
How much does a website cost?
It is difficult to determine cost without assessing your needs. Using the analogy of building a house, we can either build you a tool shed or a mansion depending on your needs. We have designed websites from small “mom and pop” shops to large corporations. For more information, please call 1-888-35MANGO or complete our online RFQ.
Do you use templates?
Typically our websites are custom designed by our lead designer. If there are budget restrictions or requests to customize an existing template or theme, we can certainly assist.
Can I build my own website?
Certainly. I can give myself a haircut, but would it look good? Not only does Mango Bay build sites that look good, we engineer them to get results.
Do I need to hire a local company?
Local companies have their advantage. If you want to sit down face to face with your Web developer, its a good idea to hire a local company. With that being said, we have the collaboration tools and resources such as GoToMeeting and video conferencing to work with national clients. Our client base spreads across the United States and we have worked with some international clients as well.
How will potential customers find my website?
If they know your company name, in most cases they will find your website by typing in your company name one of the main search engines (Google, Yahoo or Bing). However, people who are searching for your products or services that are not familiar with your company will not be able to find your website unless it is well marketed. Mango Bay offers a variety of Internet marketing services such as: search engine optimization, social media optimization and pay per click management to increase targeted traffic into your website.
Do I need a domain name?
Yes. It is very important to have a domain name for your website visitors to find your website. Also, we recommend having your email hosted at your domain as well. For example, having an email address of john@abccompany.com is much more professional and credible than having abcjohn32@yahoo.com.
Do I need a logo?
Yes. A professional logo helps people identify and remember your company. Mango Bay will work with you to design your logo, branding, corporate identity and etc.
Do you design brochures, business cards, letterhead and ect.?
Yes, we can design print collateral to match the branding of your website.
What technologies do you develop with?
We use the latest W3C standards such as HTML5, XHTML, CSS and responsive design. We are also a Microsoft partner and typically develop using Microsoft ASP.NET framework and SQL Server. However, we can also develop using LAMP technology (Linux Apache MySQL PHP).
What kind of server will my site be hosted on?
Depending on the technology used, your website will either be hosted on a Windows or Linux operating system.
Why can’t I find my website in the search engines?
Perhaps your website is not “search engine friendly” or has not been optimized properly, please contact us at 1-888-35MANGO for a FREE consultation.
What is search engine optimization?
SEO is a strategic process of getting your website listed on the 1st page of search engines (Google, Yahoo and Bing) for terms related to your products and services.
What is pay per click?
An advertising model where advertisers bid on search terms and are charged on a “per click” basis for visitors to their website.
What is social media optimization?
SMO is the process of creating “buzz” and syndicating content on the social networking sites (Facebook, YouTube, LinkedIn, Twitter, etc.) to increase popularity and improve search engine rankings.
What is a Blog?
A blog is a website where entries are made in journal style and displayed in a reverse chronological order.
Do I need to write the content for my website?
We have a team of copywriters so you do not need to spend time and energy trying to write content.
Do you offer photography services?
Yes, we can come out to your location and take photos. Furthermore we have a network of professional photographers who specialize in specific areas such as corporate headshots, food and dining, sports and more.
What is a CMS?
A CMS (content management system) is a custom interface that allows the client to EASILY update the content on their website without needing to learn HTML or complex software applications. CMS’s can very simple or extremely intricate based on your requirements.
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We’re a top-rated web design agency in the Cleveland/Akron/Canton area. We provide you, our valued customers, with quality Cleveland website design, marketing, and managed IT services.
Serving Northeast Ohio since 1997.
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1277 E. Schaaf Rd. Suite 4 Cleveland, OH 44131
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